Warranty Information

Ai-Rides is committed to providing our customers with high-quality products and services. We understand that while we may do our part in quality checking the products we sell to you, ultimately there may be defects from the manufacturer that are out of our control. In the case that there are any defects with your purchase, we would like to provide you with the peace of mind in knowing that we have you covered. Below you can find information on the coverage for each of the products sold by Ai-Rides.

 

Electric Unicycles:

Begode (Gotway) Electric Unicycles:
Battery: 6 months, Controllers/Motors: 12 Months

Inmotion Electric Unicycles:
Battery: 8 Months (18 Months for V13), Controller/Motor: 14 Months (24 Months for V13)

Leaper Kim Electric Unicycles:
Battery: 6 months, Controllers/Motors: 12 Months

King Song Electric Unicycles:
Battery: 6 months, Controllers/Motors: 12 Months

 

ONYX Motorbikes:

ONYX warrants that the bikes sold by ONYX are free of manufacturing defects in material and workmanship when delivered to the buyer. The warranty on each component on the bike is limited to 30 days from the date of delivery and is limited to the original buyer.

 

All other products and vehicles:

Ai-Rides honors the warranties provided by each vehicle's manufacturer and will, to our fullest capabilities, provide you with immediate remedies after approval from manufacturer or distributors for warranty claims.

 

Instructions for Submitting a Warranty Claim:

For VSETT Scooters, you will need to submit a video of the problem that includes the serial number, battery model, and the issue you are concerned about. The serial number should be 15 or 16 characters printed in silver text on the neck, while the battery model should be indicated by the yellow sticker also on the neck. Make sure the video has no background noise and that the camera is held steady so that the problem can be heard and seen clearly.

For Gotway Begode and Extreme Bull Vehicles, you will need to submit a video of the problem and a photo of the 11-character serial number found on the right side of the motor or on the box. Ensure that the video has no background noise and that the camera is held steadily.

For Inmotion Vehicles, you will need to submit a video of the problem and a photo of the 16-character serial number beginning with 'SN' found on the box or in the Inmotion app once connected to the vehicle. Like with the other brands, ensure that the video has no background noise and that the camera is held steadily.

For KingSong Electric Unicycles, you will need to submit a video of the problem and a photo of the 13-character serial number beginning with ‘KSSA’ found on the box or in the KingSong app once connected to the wheel. As with the other brands, ensure that the video has no background noise and that the camera is held steadily.

For Leaper Kim (Veteran) Electric Unicycles, you will need to submit a video of the problem and a photo of the serial number found on the right side of the motor or on the box. Ensure that the video has no background noise and that the camera is held steadily.

 

We do our best to keep in stock enough parts to support the products sold to customers, however we still run the risk of not immediately having the parts on hand to solve your issue. In such case, this may cause an additional wait time for your claim to be resolved. We pledge to make right your situation as soon as possible but make no guarantees on the wait time.

To protect the sustainability of the business, Ai-Rides must receive confirmation from manufacturers and distributors before remedying warranty claims. If we do not receive confirmation from manufacturer or distributor prior to 14 days we will escalate figuring out a more immediate remedy at our discretion after consulting with the customer.

Most warranty part-replacement labor performed at our New York service center is free. Labor performed at third party repair shops may be reimbursed but only if the repair, cost, and service location are pre-authorized by Ai-Rides. 

No warranty provided/extended by Ai-Rides covers damage due to wear and tear, abuse, neglect, carelessness, using the product in any way other than intended, replacement with any part or accessory other than original manufacturer parts and products, attempt of reparation or modification unless expressly permitted in writing by Ai-Rides.

 

Liability Disclaimer: The products available for purchase at Ai-Rides are provided "as is" and are subject only to the manufacturer's warranty, without guarantee of warranty of any other kind, express or implied, including but not limited to representations or endorsements regarding the product's use, results, performance, appropriateness, accuracy, reliability, or correctness. It is important to note that electric mobility products can pose a danger to users if not operated properly, and many of the products sold here contain Lithium-ion batteries that can be a fire risk. The risks associated with the purchase and use of these kinds of products are assumed entirely by the purchaser.  Ai-Rides cannot be held liable for any use of the products beyond the original purchase price of the product, and under no circumstances will Ai-Rides be responsible for any additional direct or indirect damages, including lost profits, lost savings, or any other incidental or consequential damages arising from defects or the use or inability to use these products, even if Ai-Rides has been advised of the possibility of such damages.